全民参与的远程办公,体验如何?Gensler Remote Work Survey 作者:Gensler    浏览次数:   发布时间:2020-3-18 13:55:58

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当中国开始进行世界上最大规模的“居家办公”实验时,数以百万的员工开始呆在家里办公,Gensler和其他许多公司一样,发起了一项关于“居家办公”的调研,以了解员工的真实需求和反馈。作为一家对办公空间设计具有深刻理解的设计公司,我们的调研结果非常有趣。那么我们到底发现了什么有趣的事实?

When China decided to embark on the world's largest work-from-home experiment, where hundreds of millions of workers stayed home from the office, Gensler, like many other companies, launched a survey to determine what was working for their staff. As a company who designs offices and has a deep understanding of the requirements of a workplace, the results were fascinating. So what did we find out?

远程让办公效率变低了吗?Does remote working make us less efficient?

答案是:NO!

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根据问卷调研结果,大部分回复的员工清楚自己每天的工作任务。少部分人会感到容易被打扰。22%的回复者认为“可以更灵活地决定何时/何地工作”,“更好地管理时间”。15%的回复者认为他们感到“更专注了”。 

根据这些回复,我们总结出四大影响工作效率的因素:

    (1) 工作动力

    (2) 科技支持

    (3) 公司内网

    (4) 沟通工具

According to the survey, most respondents knew what they were required to do day-to-day. While a few noted that they were more easily distracted, 22% of staff reported that “there is more flexibility in deciding where and when to work” and 15% saying they feel more focused.

Based on these responses, we have summarized four major factors that affect work efficiency:

    (1) work motivation

    (2) technology support

    (3) company intranet

    (4) communication tools

2

远程办公,领导们怎么看?

How do leaders feel about remote working?

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与团队成员相比,领导们感到远程办公给他们带来的变化较大,更不容易感到焦虑。有一些领导表示,远程办公为了解组员工作状况带来了一些挑战。

Compared to other staff, leaders feel a greater change yet less stress when working remotely. Some leaders say that remote working presents some challenges when understanding team members’ working conditions.

生活-工作是更平衡了还是更失衡了?

More Work-Life balance?

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总体上,员工们认为远程办公更好地促进了生活与工作的平衡,并有助于坚持健康的生活方式。他们有更多时间陪伴家人、兼顾家务、准备餐食、规律健身;但也有员工反映,远程办公模糊了工作与生活的界限,工作时间被延长了。

Overall, employees believe that working remotely better promotes a balance between life and work and helps maintain a healthy lifestyle. They have more time to spend with their families, take care of the family, cook their own meals and exercise regularly; But some employees also responded that working remotely blurred the line between work and life and extended working hours.

4

远程办公的痛点有哪些呢? What are the pain points of working remotely?

虽然回复者对远程办公都持有比较正面的态度,还是会面临一些挑战。

Although the respondents have a positive attitude towards remote working, we still face some challenges.

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 沟通与协作效率受到影响

Impact on communication and collaboration

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由于理解障碍和延迟回复,有时线上交流效率更低、更耗时。

Sometimes online communication is less efficient and more time-consuming than talking in person due to impaired understanding and delayed responses.

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头脑风暴和交流设计想法会被受限,进行即兴的创意讨论面临挑战。

It’s challenging to conduct brainstorming and exchange opinions on design,spontaneous creative discussion is more challenging.

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有时候,会受到来自不同沟通软件的信息打扰

Sometimes people get distracted by multiple communications tools

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有时候,团队领导感到更难了解组员的工作情况

Some times team leaders find it hard to understand their teams’ work status

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缺乏高效的科技、办公设备支持

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公司内网很慢,家中网络不稳定,导致难以进入公司服务器。

There is a direct correlation with peoples satisfaction working from home and their ability to access the company VPN/server. Often these issues are caused by their internet connectivity.

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沟通软件无法有效的支持实时线上讨论和文件分享。

Communication tools lack proper support for real-time discussion and file sharing.

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需要材料样板、打印机、文具、大显示屏等办公设施。

Need materials simples/ printer/ pens and pencil / Large screens and other office equipment to support working.

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物理环境/社交环境的改变带来一定困扰Changes in the physical / social environment have caused some annoyance

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被其他家庭成员或家庭琐事分散精力

Distractions are caused by other family members and household errands

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没有适宜的办公环境或符合人体工程学的办公家具。

Not having a proper workplace and ergonomic furniture causes frustration

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独自在家办公让人感到与同事和公司的联系减少了,社交的减少影响到精神健康

Working from home makes people feel less connected to their colleagues and the company, less socializing may affect their mental health

5

一些大家建议的解决方案 

Possible Solutions

一个有效的在线白板App来进行设计讨论

Find a good online whiteboarding solution for design communication

开展日常团队会议;设置定期的沟通时间,以及专注时间来完成工作

建立文件共享的工作流程,减少基于对话的沟通

Establish a workflow for file sharing, ideally reducing conversation-based communication

我们将会在下一篇文章中给大家提供更详细的报告和解决方案,敬请关注。

We will provide a full report in our next post with more recommendated solutions. Please follow us on Wechat. 

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